Questions and Answers

Not yet. Every request, whether it comes from the website, a call or a text, is reviewed personally. Your ride is confirmed once we confirm the price, pickup time and trip details with you, and any required payment is received.

Reservation requests are accepted 24/7. NEO Elite Transportation provides prearranged private transportation by reservation only, subject to availability. We do not offer on-demand transportation services.

Our team prioritizes time-sensitive transportation requests and will follow up as soon as possible. Please allow up to 24 hours. If your pickup is less than 4 hours away, call or text 419-564-2011 rather than waiting on a web request, and if we can't confirm in time, please make other arrangements.

As early as you can, especially for weddings, proms, holidays and big concert or game nights. Last-minute requests are welcome, but they depend on availability.

It depends on the reservation. For standard rides, reservations under $300 are paid in full at booking, and reservations of $300 or more need a 50% deposit, with the balance due 7 days before service. Weddings, concerts, proms, homecoming and other special-event packages need a 50% deposit at booking, with the balance due 45 days before service. The full details are in our Reservation & Cancellation Policy.

Yes. Choose a preferred chauffeur on the request form. Requests are subject to availability, and your chauffeur is confirmed with your ride.

It depends on the type of reservation and how far ahead you cancel. Standard rides canceled more than 14 days out are refunded, less nonrecoverable transaction fees; 7 to 14 days out, the amount paid becomes a credit; with less than 7 days, there is no refund or credit. Special-event packages have their own schedule. See the Reservation & Cancellation Policy for every case.

Yes. For every airport pickup we track your flight and adjust for delays. That's why the request form asks for your airline and flight number.

Complimentary waiting time is 30 minutes after actual landing for domestic flights and 60 minutes for international flights. After that, waiting time is $15 per 15 minutes.

Cleveland Hopkins (CLE) and Akron-Canton (CAK), plus long-distance trips to Detroit (DTW), Pittsburgh (PIT) and Columbus (CMH) by request.

Every trip is quoted individually, based on the service, distance, timing and itinerary. Some services have starting prices: weddings and prom or homecoming start at $399, concerts, game days and date nights at $150, and Blossom Music Center at $299. Starting prices apply to qualifying itineraries, and you will get a personal quote before anything is booked.

Standard tolls are generally included in your quote. VIP parking and larger event parking charges may be added unless your package includes them.

Gratuity is optional on standard airport, corporate and point-to-point rides. Some wedding, limousine and group packages include a gratuity, and your quote will say so.

Hourly service has a 3-hour minimum. Some weddings and special events need 4 hours. Our 2-hour date night package is the exception.

Yes. Frequent travelers and corporate clients may qualify for negotiated rates and consolidated monthly invoicing, subject to approval.

Our own vehicles are a Cadillac XT6 and a Ford Expedition, each seating up to six. Together they carry up to 12. For groups who prefer to travel together, we can arrange larger vehicle options, including luxury Sprinters, passenger vans, limousines and shuttles, subject to availability.

Yes. NEO Elite Transportation LLC provides prearranged private chauffeur services with properly licensed chauffeurs, commercially insured vehicles, and applicable livery licensing.

Our own vehicles offer complimentary bottled water, Wi-Fi, charging ports, climate control, leather seating and passenger entertainment screens.

Yes. Our two vehicles together carry up to 12 passengers. For groups who prefer to travel together, NEO Elite Transportation can arrange larger vehicle options, including luxury Sprinters, passenger vans, limousines and shuttles, subject to availability. Our team coordinates the transportation arrangements and provides a personalized quote based on your group's needs.

No. Please bring a legally appropriate car seat or booster seat for each child who needs one, and tell us when you request your ride.

Service animals are always accommodated as the law requires. Other pets need approval before your ride, so mention them in your request.

Alcohol consumption may be permitted only for approved, prearranged special-event transportation, where legally allowed and expressly authorized by NEO Elite Transportation in advance. Any passenger consuming alcohol must be at least 21 years of age. Approval is determined on a case-by-case basis and is not guaranteed. Prom and homecoming rides have a strict zero-tolerance policy.

No. NEO Elite Transportation maintains a strict zero-tolerance policy for alcohol, smoking, vaping, and illegal substances during all prom and homecoming transportation. These items and activities are prohibited in our vehicles, regardless of passenger age.

Your reservation includes the agreed-upon service period. Additional time is subject to availability and billed at the applicable hourly rate, so if your event might run long, mention it in your request.

Cleveland first, then Canton and North Canton, then Akron and the surrounding communities, with long-distance trips across Ohio and to Detroit, Pittsburgh and Columbus airports by request.