Question 1

Is my ride confirmed when I send a request?

Accepted Answer

Not yet. Every request, whether it comes from the website, a call or a text, is reviewed personally. Your ride is confirmed once we confirm the price, pickup time and trip details with you, and any required payment is received.

Question 2

When can I request a ride?

Accepted Answer

Reservation requests are accepted 24/7. NEO Elite Transportation provides prearranged private transportation by reservation only, subject to availability. We do not offer on-demand transportation services.

Question 3

Do you track my flight?

Accepted Answer

Yes. For every airport pickup we track your flight and adjust for delays. That's why the request form asks for your airline and flight number.

Question 4

What areas do you serve?

Accepted Answer

Cleveland first, then Canton and North Canton, then Akron and the surrounding communities, with long-distance trips across Ohio and to Detroit, Pittsburgh and Columbus airports by request.